Terms of Service
We have written this in plain English. If anything is unclear, please reach out at theodore@storynightstudios.com.
Agreement
By placing an order with Story Night Studios, LLC (“Story Night Studios,” “we,” or “us”), submitting an order form, or paying us, you agree to these terms in full. These terms are a binding agreement between you and Story Night Studios, LLC. If you do not agree, please do not place an order.
What We Make
Story Night Studios creates custom, personalized products from the photos, media, and details you send us. Our products are:
- Illustrated Portrait. An illustrated portrait made from your photo, delivered as a digital file or as a framed 8×10 print.
- Story Book. A 24-page hardcover book written around your family’s memory and illustrated from your photos.
- Illustrated Greeting Cards. 5×7 illustrated cards with envelopes, in packs of 25, 50, or 100.
- Memory Maker Film. A short narrated video made from your photos.
- Heirloom Film. A longer film made from your real footage and photos, for up to five people.
- Custom Gallery Art Piece. A museum-grade giclée print, framed, quoted individually.
- Business and bulk orders. See the sections below.
- Framed Portrait credits for businesses. Prepaid credits for framed 8×10 illustrated portraits, delivered to addresses you choose in the continental United States. See the Framed Portrait Credits section below.
Product details, sizes, and timelines are described on each product page, and those descriptions are part of your order. We may add, change, or retire products over time.
Orders and Payment
All orders require full payment before production begins. Payment confirms your acceptance of these terms. All prices are in USD. Custom Gallery Art Pieces and Framed Portrait credits are quoted individually: we send a quote and a payment link or invoice, and work begins once payment is received.
Sales Tax
South Carolina sales tax (6%) applies to all physical products, including Framed Portraits, printed Story Books, and printed Greeting Cards. Digital products and services are not subject to sales tax. Where sales tax applies to Framed Portrait credits for business orders, it is shown on your quote or invoice.
Shipping and Delivery
Digital products are delivered by email, usually as a link or a file. Physical products are shipped separately from digital delivery. Shipping charges are added at checkout unless your product page or quote says delivery is included, as it is for Framed Portrait credits delivered within the continental United States.
Timelines shown on our product pages and in confirmation emails are estimates, not guarantees. We are not responsible for delays caused by the shipping carrier once an order has left our hands, or for delays caused by incorrect email or shipping information provided by the customer.
Printed products (Framed Portraits, Story Books, Greeting Cards, and Custom Gallery Art Pieces) also include a high-resolution digital file of the artwork. For Story Books, the digital copy is delivered as a link. For all other physical products, we send the digital image at or before shipment.
Timelines
Delivery timelines begin on the date we receive complete information and cleared payment, not on the date of payment alone. We are not responsible for delays caused by incomplete order submissions or unresponsive customers.
Proofs and Approval
- Framed Portraits. We email a digital proof, usually within 1–2 business days. Please reply within 3 business days. If we have not heard from you by then, we may go ahead and print as shown.
- Custom Gallery Art Pieces. You will see and approve a digital proof before anything is printed. There is no approval deadline.
- Framed Portrait credits for businesses. These follow the proof rules in the Framed Portrait Credits section below.
Revisions
The Heirloom Film includes one round of revisions. Revision requests must be sent by email within 48 hours of delivery. Revisions are limited to improvements to the existing work and are not a full remake.
Other products do not include revisions unless the product page says so. The proof steps above are separate from revisions.
Refunds and Making It Right
Every order is custom made for you, so all sales are final, and we do not issue refunds once production has begun. Production begins when we have received cleared payment and your completed order form.
If something isn’t right, please contact us promptly at theodore@storynightstudios.com. We will look at each situation individually and work to make it right. How we do that is decided case by case, and we do not promise a specific remedy in advance.
Framed Portrait credits follow the credit and refund rules in the Framed Portrait Credits section below.
Your Order Form
You are responsible for providing complete and accurate information on your order form. If critical information is missing, we will make one attempt to contact you. If you do not respond within 48 hours, we may proceed using professional creative judgment. Optional fields left blank will be filled at our discretion. No refund will be issued for creative decisions made in good faith when requested information was not supplied.
Photos, Media, and Permission
You confirm that you own, or have permission to use, all photos and media you submit, and that you have permission from the people pictured (or from their parents or guardians) for us to use their likeness to produce your order.
If you give us names, delivery addresses, or email addresses for people who will receive a portrait or a frame, you confirm that you have permission to share them with us for that purpose.
You give us permission to use your submitted material to produce your order and as described under Portfolio Rights below. We are not responsible for likeness accuracy when descriptions are incomplete or photos do not meet quality guidelines.
If submitted photos are unusable, we will request a replacement within 24 hours. If we do not receive a replacement within 48 hours, we may proceed using AI-assisted likeness based on the written description you provided.
Privacy of Your Photos
Photos and media you submit, and the names, addresses, and email addresses you give us for delivery, remain private. We do not share them, sell them, or use them outside of producing and delivering your order, except where Portfolio Rights below apply. We share delivery details only with the print and delivery providers that fulfil your order. For Illustrated Portraits, we also process your photos with a third-party AI illustration service, on a private account, so your photos and portraits are not public. Under that service’s terms, private content is not used to train its AI models, and we delete your photos and portraits from that service when we delete them from our own records under these Terms. Please also see our Privacy Policy.
Portfolio Rights
- Heirloom Film. You keep full ownership of the video. We will not use it without your written permission.
- Illustrated Portraits, Story Books, Greeting Cards, and Custom Gallery Art Pieces. We may ask permission to feature your finished work as a portfolio example. This is always optional and needs your separate written consent. It is never assumed as part of your order.
Free Samples
We offer one free illustrated digital portrait sample per business, so you can see our work. A sample is free of charge and carries no obligation. We may decline or limit sample requests at our discretion.
When you request a sample, you confirm that you own, or have permission to use, the photo and logo you send, and that you have permission from the people pictured (or from their parents or guardians). We use your photo and logo only to make your sample. We delete the photo and the finished sample 60 days after delivery, or sooner if you ask.
A sample is provided for evaluation. It does not create a credit, a discount, or any commitment from either of us.
Business and Bulk Orders
Business orders, including our bulk portrait program, are for businesses that provide a logo and customer or staff photos to be turned into illustrated portraits. If you place a business order, you confirm that:
- you have the right to use any logo, name, or mark you give us, and we may place it on the finished portraits;
- you have permission from every person pictured (or from their parent or guardian) for their photo to be used in the order; and
- you are responsible for how you share or distribute the finished portraits.
Any additional terms shown at checkout for business orders, such as quantities, credits, and expiration, are part of your order. For business orders, we delete photos and finished portraits 60 days after delivery, or sooner if you ask. Selling to you does not create a partnership, franchise, territory, or revenue-sharing relationship. For framed portraits, see the Framed Portrait Credits section below.
Framed Portrait Credits (Business Orders)
This section applies when a business buys prepaid credits for framed portraits. In this section, “credit” means the right to one framed portrait, together with its digital portrait.
What a credit includes
Each credit covers one illustrated portrait made from a photo you submit, printed at 8×10 inches on archival paper, mounted and matted, and set in a solid wood frame with a clear acrylic front. It is delivered to one address in the continental United States, together with the digital portrait. We choose the frame color and the mat to suit each portrait, and you may ask for black or natural oak. Current details are on our Framed Portraits page.
Quotes and payment
- Framed Portrait credits are sold by quote. The minimum order is 10 credits.
- A quote stays open for 30 days.
- Credits are added to your account after we receive full payment of the quote, by the method we send you, such as an invoice or a payment link. Sales tax, where it applies, is shown on the quote or invoice.
- The price per credit in your accepted quote applies to every credit in that order, and delivery within the continental United States is included in that price.
How long credits last
- Credits are valid for 12 months from the date they are added to your account.
- You may ask for a one-time 90-day extension, if you ask before the credits expire.
- After that, any unused value converts once into digital portrait credits worth 50% of what was left, valid for 6 months. There are no cash refunds.
- Credits belong to the business that bought them. You may use them for your own customers, staff, and gifts, but they may not be transferred to another business without our written agreement.
Using your credits
We send you a private link for your order. Each time you use it, you give us a photo, a delivery address, and the email address that should receive the digital portrait. You can submit one portrait or many, whenever you like within the credit period.
A credit is reserved when you submit a portrait, used when we send it to print, and returned to you if you cancel before it is sent to print. A credit cannot be returned once a portrait has been sent to print.
Delivery addresses
You are responsible for giving us complete and correct delivery addresses. Frames ship only to street addresses in the continental United States. We cannot ship to PO boxes, to Alaska or Hawaii, or to U.S. territories. If a frame is returned or must be reshipped because an address was incorrect or incomplete, the cost of reshipping is yours.
Proofs, corrections, and printing without a proof
- We make the finished portrait first and send it to you as your proof before anything is printed. One correction round per portrait is included.
- We follow up if we have not heard from you. If we receive no reply within 10 business days, we pause that portrait. Its credit stays reserved, and the credit period keeps running.
- When you submit a portrait, you may choose to print without a proof. If you do, we print the portrait as made, and it is final.
- Once a portrait is approved, or you chose to print without a proof, we replace a frame only for a production defect or for damage in transit. We do not replace or refund a frame because of a creative preference.
Production and delivery
Production usually takes 2–3 business days after approval. Frames then ship by FedEx Ground, which typically takes 1–5 business days, and we provide tracking. These times are estimates, not guarantees, and we are not responsible for carrier delays.
Damaged frames
If a frame arrives damaged, send us a photo within 7 days of delivery and we will replace it at no cost.
Your photos and the people you send us
The permission rules above apply to every photo you submit, and to the names, delivery addresses, and email addresses of the people who will receive a frame or a digital portrait. We use that information only to make and deliver your order, and we share delivery details with the print and delivery providers that fulfil your frames. We delete photos and finished portraits 60 days after delivery, or sooner if you ask.
Refunds
All sales of credits are final once the credits have been added to your account. Unused credits follow the rules in “How long credits last.” The general refund terms above also apply.
Giving or selling frames
You may give or sell the finished framed portraits and digital portraits to your own customers.
Custom Gallery Art Piece
Custom Gallery Art Pieces are quoted individually after we see your photo. We reply with a quote and a payment link, usually within 2–3 business days. Work begins after payment, and printing begins after you approve your proof. Pieces are printed, framed, and delivered with careful, insured delivery, and prices vary with size and frame. Because each piece is made to order, the refund terms above apply.
How We Make Our Work
Story Night Studios uses AI-assisted tools, along with many other programs and applications, to help create our products. That can include writing, illustration, narration, layout, and video. We do not use AI for every step of every order, and how much AI is involved varies by product and by order. Some work is edited or refined by hand when we think it is needed, and other work may not be. Where we describe our products as custom-made, we mean they are created for you from what you send us, using the tools and creative direction described here. If you would like to know more about how your order is made, just ask.
For Illustrated Portraits, including business and bulk orders and free samples, each portrait is an AI-assisted illustration that we direct and check against your photo before it is delivered. If a portrait needs it, we make edits or start over.
Creative Judgment
We apply professional creative judgment in all of our work. No refund will be issued based on creative decisions made in good faith.
The Albert Fund
The Albert Fund is a voluntary giving program run by Story Night Studios, LLC. Gifts are processed separately from product orders, through our payment processor. Gifts are voluntary, and you receive nothing in exchange. Story Night Studios, LLC receives gifts to the Albert Fund and uses them to support children and families. We make no promise about how gifts are used beyond that purpose. There are no refunds on gifts. If you would like a receipt, email theodore@storynightstudios.com and simply ask. We will provide one within one business week.
Limitation of Liability
Our liability is limited to the amount you paid for the order. We are not responsible for any indirect, incidental, or consequential damages of any kind.
Governing Law
These terms are governed by the laws of the State of South Carolina. Any disputes will be resolved in Greenville County, South Carolina.
Changes to These Terms
We may update these terms from time to time. The version on this page applies to orders placed after it is posted. Changes do not reduce the credits, or the price, of an order you have already paid for.
Contact
Questions about these terms? Email or call us. We read every message.
Story Night Studios, LLC
3620 Pelham Road, Ste 5-188
Greenville, South Carolina 29615
Email: theodore@storynightstudios.com
Phone: 864-326-5084